Step 6: In-Store Order Settings

In this article, you will learn how to complete the In-store Ordering Services for your e-commerce store and allow your customers to self order from your e-commerce store when they are at your store.

Lee Lim (Admin)

1 year ago

Lee Lim (Admin)

Note: You only need to complete the In-Store Order settings if you want to allow your customers an  in-store self-service option

Terms to Understand

Some important notes regarding the fields below:

In-store orders mean less service staff is required because you are allowing your customers who are at your store to make their orders online.  For example for a restaurant, if an In-store order is enabled for a restaurant, customers will be able to order online without the need to wait for service or queue up for orders. Instead, they can log in to GoZappi, go to the seller's online shop and select in-store order and start ordering.  During checkout, the customer will be asked to quote their table number and number of guests. Once paid, you will get email notifications or if an e-print printer is set up – your customers' order will be printed straight to the printer. 

  1. To enable in-store on your shop, make sure this feature is enabled.
  2. Name of Page:  This field lets you change the label ‘In-Store’ to another label that is better known in your industry.  For example “Self Service”.
  3. Shop Banner image:  Upload an image you would like to display at the bottom of your In-store order page. The image could contain a message regarding your In-store order services. Or you could upload a banner promoting your offers for upcoming special occasions.
  4. Min Time Delay:  The time you select here will restrict your customers from scheduling pickup times that are before the Min Time Delay.  For example, if a 30-minute delay has been set for In-store order, and your customer orders at 10 am, then your customer will not receive their order until 10:30.
  5. Show Image: When checked the image(s) of the product you have uploaded will be shown for each product or an image placement will be shown in the absence of any images being uploaded.
  6. Show Description:  When checked the description of the product will be shown for all the products in your shop.
  7. Show Banner Image: When checked the banner image you’ve uploaded will be shown on the delivery feature page.
  8. Email Order To:  Enter the email in which you want to receive a copy of the order confirmation for delivery. 
  9. Copy Emails To: Enter the email in which you want to receive a second copy of the order confirmation for delivery.  Please note that if you have an e-print printer – you can enter the email of the printer here to send a copy of the order straight to be printed on the printer.
  10. Terms and Conditions:  Here is where you specify the terms and conditions for In-store orders.


If you have any questions about this, please contact us here.

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